Terms & Conditions

Welcome to the Traveloagency website. This platform is designed to assist users in gathering travel information, checking availability, making reservations, and transacting with travel suppliers. Use of the site is governed by the following Terms & Conditions. By accessing the site, you agree to these terms for all travel bookings and flight reservations. We may modify these terms without notice, and your continued use implies acceptance of changes. Please review periodically for updates. All statements in these terms apply to Traveloagency and its affiliates.

Introduction

By accepting these terms, you agree to mandatory arbitration and a class action waiver. Traveloagency values your trust and employs measures to protect your personal information, though no system can guarantee 100% security. If you suspect a security issue, please contact customer service promptly.

General Disclaimer:

• Traveloagency acts as an intermediary with third-party vendors for travel-related services.
• Rates are a result of negotiations between Traveloagency and Travel Suppliers, inclusive of fees, taxes, and charges.
• Traveloagency is not liable for errors, inaccuracies, or failures of Travel Suppliers, and does not endorse their products or services.

Traveloagency Price Match Promise

At Traveloagency, we understand the importance of getting the best value for your travel bookings. Our Price Match Promise (PMP) is designed to ensure that you always receive the most competitive prices. Here are some key questions and answers to guide you through our commitment to providing you with the best deals:

1. What constitutes "the same itinerary"?

The term "same itinerary" connotes precise alignment in all facets of the booking, encompassing but not limited to airline(s), flight number(s), itinerary, date(s), number of customers, and seat type.

2. Definition of "offered and available for booking."

This phrase signifies the confirmation that the located itinerary, available at a reduced price, is presently active on a Major OTA Competitor’s site and accessible for general public booking at the time of contact, subject to verification by our designated customer service representatives.

3. Identification of "Major OTA Competitors."

For the explicit purposes of our Price Match Promise (PMP), Major OTA Competitors are ascribed to the U.S. English-language websites of Expedia.com, Orbitz.com, Priceline.com, and Travelocity.com.

4. Notification process for invoking the PMP.

Contact Us: Initiate the process by sending an email to our customer service team.

Provide Key Details: Share your Traveloagency booking number. Specify the lower-priced deal details, including airline, flight, itinerary, travel dates, passenger count, and seat preferences.

Back it Up: Attach proof such as the exact web link or screenshots for verification.

Get the Green Light: Once details are verified, you decide the next steps: Stick with the original plan and get a refund for the price difference. Opt for a full refund by canceling the booking.

5. Exceptions to the PMP.

Simply put, the Price Match Promise (PMP) does not cover special deals like those from membership programs, corporate discounts, group rates, or special rewards and incentive programs. It also does not apply to fares you can only get with a specific coupon or promotion not available to everyone. Military, student, government, tour operator, bulk, vacation package, or "Web Only" fares are not part of this promise. Additionally, the PMP does not include tickets where you can't see the airline details until after you buy (opaque tickets), or those obtained through a bidding or auction process. And just so we are clear, any mistakes in fare prices are not covered by this policy.

At Traveloagency, our commitment to transparency and equitability remains steadfast. The Price Match Promise is proffered with meticulous adherence to these stipulated terms and conditions, ensuring a judicious and principled commitment to our clientele.

Liability Limitations:

• Traveloagency assumes no responsibility for actions beyond its control or those of its employees.
• Not liable for price fluctuations, schedule changes, or disruptions caused by suppliers, weather, or governmental occurrences.
• No liability for currency conversion rates after booking international travel products.

Refunds and Penalties:

• Certain travel reservations may be non-refundable, with penalties for cancellations or refunds.
• Limited control over printed ticket prices, which may vary based on factors like class of service, destination, and flight occupancy.

Discounts and Advertisements:

• Discounts vary based on factors like airlines, class of service, season, and advance notice.
• Traveloagency does not guarantee, endorse, or promote other advertisers' products and services on the site.

Booking Contracts and Additional Terms:

• By booking, a contract is formed between you and a Travel Supplier with additional Terms & Conditions.
• You agree to comply with the Travel Supplier's rules and restrictions, including payment and usage guidelines.
• Please carefully review all Terms & Conditions provided by Travel Suppliers before booking, as violations may result in cancellations or additional costs.

Price Drop Assurance Terms & Conditions:

Opt-In Service:

Price Drop Assurance allows us to search for additional savings on your booked airline ticket(s) within 24 hours of purchase.

Rebooking Process:

If additional savings are found, we will rebook your ticket(s) for the same itinerary, with a portion of the savings retained as a rebooking fee.

The service is not a guaranteed savings, and if no meaningful additional savings are identified, your original tickets remain in place.

Supplementary Services Advisory:

If you sign up for Price Drop Assurance, delay purchasing ancillary services (seats, prepaid bags) directly from the airline until after the 24-hour search period.

Debit card users may experience a five to seven business day hold on funds after the original ticket purchase.

Refund Considerations:

Original fare may be eligible for a full refund within 24 hours of booking, subject to the original fare rules.

By opting for Price Drop Assurance, you waive the right to a refund on the original ticket once the rebooking process begins, applying any refund to the rebooked ticket and Traveloagency's rebooking fee.

Waiver

When you use the Traveloagency website, you give up any claims against Traveloagency, its affiliates, and their staffs. You agree that Traveloagency will not be responsible for property damage, personal injury, inconvenience, or other similar issues. This includes problems like flight delays, missed connections, changes in accommodations, and other issues related to your travel plans. Traveloagency is not liable for any claims or problems with flights, like cancellations or missed connections, caused by scheduled changes made by the airline.

Indemnification:

By using the Traveloagency website, you agree to indemnify and protect Traveloagency, its affiliates, partners, joint ventures, and their respective officers, directors, managers, employees, and agents. This agreement covers any claims, demands, losses, damages, penalties, or expenses, including legal fees. The indemnification extends to actions brought by you or on your behalf exceeding the specified liability, third-party claims due to your breach of these Terms & Conditions, violation of laws or third-party rights, or your use of the site. This commitment is designed to shield Traveloagency and its associates from various legal and financial implications as specified in the stated scenarios.

Privacy and Security Measures

TSA Compliance:

Traveloagency complies with TSA requirements for watch list screening, as mandated by U.S. Department of Homeland Security regulations.

Providing information is voluntary, but failure to do so may result in additional screening or denial of transport.

Information Sharing:

TSA may share provided information with law enforcement agencies, intelligence, or others, as per its system of records notice.

For more details on TSA Privacy policies, visit www.tsa.gov.

Privacy Policy:

Review Traveloagency's Privacy Policy to understand how personal information is protected and used during your visit to the site.

If you object to information transfer or use, refrain from using Traveloagency services.

Security Measures:

Traveloagency ensures card security by validating your details against third-party databases during the booking process.

By accepting Terms & Conditions, you authorize verification checks, with information disclosed to a registered Credit Reference Agency for identity confirmation. Rest assured, this process does not impact your credit rating, and all data is processed in accordance with the Data Protection Act of 1998.

Site Usage and Ticket Purchase Guidelines:

Age and Legal Authority:

You confirm that you are at least 18 years old and possess the legal authority to use the site in accordance with the Terms & Conditions.

If making reservations for others, you agree to inform them about applicable Terms & Conditions, taking financial responsibility for all use.

Accuracy and Compliance:

Ensure all information provided, whether by you or others under your control, is true, current, and accurate.

Prohibited activities include speculative, false, or fraudulent reservations and those made in anticipation of demand.

Contribution to the Site:

When uploading material or interacting with other users, adhere to applicable laws and internet etiquette standards.

Uploaded material is considered non-confidential, and we have the right to use, copy, and disclose it for any purpose.

Indemnification and Removal:

You commit to indemnify us for any breach of compliance with laws and standards.

We may remove any material not in compliance with these Terms & Conditions without liability to any third party.

Resolution of Disputes with Traveloagency:

Customer satisfaction is vital to Traveloagency's success, and in the event of a dispute, our aim is a swift, fair, and cost-effective resolution. Before taking further action, contact our customer service to address your concerns. Both parties agree that any dispute arising from your use of the site, these Terms & Conditions, or our relationship shall be resolved through the mechanisms outlined below or as mutually agreed.

Governing Law; Claims:

These Terms & Conditions are governed by the laws of the State of New York, USA. Claims must be brought within two years of their occurrence unless prohibited by applicable law, with an exception for New Jersey residents.

Waiver of Jury Trial and Class Actions:

By accepting these Terms & Conditions, both parties waive the right to a trial by jury and agree to resolve disputes individually, excluding participation in class, mass, or representative actions.

Dispute Resolution and Mandatory Arbitration:

For disputes, provide a written claim. Both parties commit to negotiating in good faith for 60 days before initiating arbitration or small claims court proceedings.

Arbitration Details:

Arbitration, governed by the AAA Consumer Arbitration Rules, may be initiated through AAA, with a nominal fee. The FAA governs arbitration, and the arbitrator's decisions are limited to individual damages and relief.

Provisions for Small Claims Court:

Either party may opt for small claims court if the claim falls within its jurisdiction. Disputes about jurisdiction will be resolved by the court, not an arbitrator.

Prohibited Activities with Traveloagency:

• Use travel services only for legitimate, lawfully authorized reservations.
• Avoid overuse or abuse, as it may lead to denied access; commercial use is not permitted.
• Do not use automated or manual means to access, monitor, or copy content without explicit permission.
• Strictly adhere to access restrictions and headers; bypassing them is prohibited.
• Prohibition on modifying, reproducing, or reselling site information, content, or services.
• Avoid framing techniques, disguising information origin, or introducing malicious material.
• Unauthorized access attempts, including denial-of-service attacks, are strictly forbidden.
• Traveloagency reserves the right to cancel accounts in case of violations.
• This Mandatory Arbitration provision ensures fair and efficient dispute resolution, with judgments entered in a court with jurisdiction. It does not hinder parties from seeking provisional remedies from a court in appropriate cases

Booking Process with Traveloagency

Service Element: Refers to individual products or services listed on the site, which can be booked independently

Travel Supplier: Vendors providing Service Elements. Traveloagency arranges with third-party vendors for these services.

Booking: A negotiation process initiated by you, resulting in a contract upon full payment and acceptance of your offer by Traveloagency.

Offer and Acceptance: Your offer is made by pressing "Book." Confirmation emails acknowledge receipt, but the contract forms upon payment and acceptance.

Booking Confirmation: Contractual acceptance is confirmed with email ticket or reservation numbers. Terms are guaranteed upon contract formation.

Cancellation/Changes: Limited to Traveloagency's sole discretion and following Terms & Conditions after the Booking stage.

Government-Issued ID: Mandatory for security checks during the trip.

Proof of Citizenship: Passport required for international travel. Ensure compliance with passport, visa, and health requirements.

Denial of Boarding: Traveloagency is not responsible if denied boarding due to non-compliance with requirements.

Entry/Exit Fees: Additional fees may apply, depending on the destination. Your responsibility, not included in Booking charges.

Booking Fulfillment: Delivery date specified in the ticket information email. Terms incorporate the airline's contract of carriage.

Pricing, Taxes/Fees, and Payment: Prices include applicable taxes and fees. Additional charges by Travel Supplier may apply.

Payment: Full payment with a valid credit or debit card at the time of Booking. We accept major credit/debit cards.

Payment Authorization: Authorization for charge processing on the provided credit/debit card for the total Booking amount.

Payment Follow-Up: We may contact you for payment completion before the travel date. Failure may lead to reservation cancellation.

Incomplete Transaction: We do not assume responsibility for incomplete transactions due to declined cards or verification issues. Approval codes are temporary.

Traveloagency Service Fees and Exceptions:

• 1. Passenger Types: Adult, child, senior, infant, student, military.
• 2. Service Fees: Charged per-passenger, per-ticket basis, and generally non-refundable.

Online Air Transaction:

Up to $50◊ for U.S. Domestic and International flights.

3. Exceptions to Service Fees:

• Cities with high fraud rates: Up to $40 per passenger.
• Alternate Date & Nearby Airport: Up to $55 per passenger.
• Fusion Fares/Value Deals: Up to $100 per passenger.
• Unaccompanied Minor Tickets: Up to $100 per passenger.
• Vacation Package Booking: Up to $50 per passenger.
• Business and First-Class Airfares: Up to $200 per passenger.
• Multi-city and Open-jaw trips: Up to $100 per passenger.

4. Contact Center Booking Service Fees:

Higher fees for contact center bookings, including complex itineraries.

Ranges from $15 to $250 per passenger (up to $125 for Senior Citizens).

Important Note: All service fees are subject to change without notice. The final total price as quoted will be charged, regardless of any change or variance in the service fees. Please review the total final price carefully.

Traveloagency Post-Ticketing Service Fees:

1. Agent Assisted Cancellation (Within 24 hours):

• Domestic: $75
• International: $100
• Business and First Class: $100

2. Cancellation & Refunds (Beyond 24 hours):

Air - Economy:

Domestic: $75 (w/Future Credit), $150 (w/Refund)

International: $75 (w/Future Credit), $250 (w/Refund)

Air - Business/First:

Domestic: $100 (w/Future Credit), $250 (w/Refund)

International: $100 (w/Future Credit), $250 (w/Refund)

Changes to Existing Tickets (Exchange):

Ticket Value under $1000: Up to $200

Ticket Value $1000 or more: $200 or 15% of ticket value (whichever is higher)

4. Special Services:

• Air - Economy:
• Agent Assisted Waivers: $75
• Air - Business/First:
• Agent Assisted Waivers: $100

5. Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons:

• Death/Bereavement
• Duplicate
• Infant
• Medical
• Military
• Name Change
• Name Correction
• No Show
• Reinstate
• Routing Changes
• Ticket Validity
• UNMR
• Visa/Schengen Visa Issues

Important Notes:

• Special Discounts under Compassion Exception Policy (CEP) for Military, Bereavement, the Visually Impaired.
• All Airline Refunds/Future Credits subject to airline fare rules.
• Service fees are non-refundable and subject to change.
• Fees are in addition to airline and/or supplier fees.
• Government imposed taxes and fees are subject to change.
• You will be charged the final total amount displayed or quoted by our agent

Advice to International Passengers:

• Be aware of the Montreal Convention and Warsaw Convention for international travel.
• These conventions limit carriers' liability, and additional insurance is advisable.
• Consult your airline or insurance representative for more details.

Links:

The site provides links to other websites; users access them at their own risk.We don't endorse or take responsibility for linked websites.

Changes to Flights by Traveloagency:

• Changes are restricted, subject to airline fare rules.
• Many bookings do not allow date or name changes post-booking.
• Traveloagency is not liable if the supplier changes the original itinerary.

Multiple Airline Itineraries:

• Itineraries with multiple airlines have distinct terms and conditions.
• Each airline may have its own rules, restrictions, and fees.
• Customers may be responsible for fees or ticket costs due to changes.
• Airlines may charge fees for changes, refunds, or exchanges.
• Passengers must comply with each airline's terms, including check-in times and baggage limits.
• Print e-ticket confirmations for all flights before traveling.

Cancellation and Refund Policies (Traveloagency):

• Most airline tickets service fees are non-refundable after 24 hours.
• Trip protection insurance is refundable within 10 days before travel, if not commenced.
• Cancellations must be made over the phone.
• Refund requests considered if fare rules allow, not a "no show," and supplier waivers are obtained.
• Refund process takes 60-90 days; post-ticketing service fees applied if refund authorized.

Cancellation and Exchange Guidelines:

• Most airline tickets are 100% non-refundable.
• Credits for cancellations may be valid for future ticket purchase by the same traveler on the same airline.
• Credits have expiration dates; discuss restrictions with a customer service agent.
• Cancellations must be made before the scheduled departure time by calling customer service.
• No guarantee on cancellations; new bookings require paying fare difference, airline penalties, and Traveloagency post-ticketing fees.
• Exchange fees not specified, and assistance provided by an agent based on availability and other factors.

Traveloagency Payment and Booking Policies:

Credit/Debit Card Payments:

• Credit cards must have a verifiable billing address in the US, Canada, or other accepted countries.
• Bookings and fares are not guaranteed until ticketed by the supplier.
• Credit card submissions authorize an amount hold; if booking confirmation fails, the hold is released.
• Traveloagency is not responsible if your credit/debit card is declined or not charged.
• Strict safety measures are in place for credit card processing; fraudulent transactions are reported to authorities.

Credit Card Declines:

• Declined cards result in a notification within 72 hours; no service fees will be charged.
• Do not create a new booking; payment will be reattempted within 24 hours.
• Changes in fare allow cancellation without fees if desired

Special Requests and Baggage Policies:

>
• Special requests (seats, meals, etc.) are non-guaranteed and non-refundable.
• Excess baggage fees are assessed by each airline and paid directly to the airline.
• Connecting flights may require baggage reclaim and recheck, with additional fees.

Airline Optional Services and Products:

• Optional services and products are offered by airlines, with costs beyond ticket fees.
• Service fees for Traveloagency's assistance in obtaining optional services are non-refundable.
• Travelers should check with airlines for restrictions on optional services.

Airlines Schedule Changes/Flight Cancellations:

• Airlines have varying policies on schedule changes, beyond Traveloagency's control.
• Traveloagency attempts to notify customers of schedule changes; reconfirmation with the airline is advised.
• For customer protection, it's essential to reconfirm flights with the airline 24 to 72 hours before departure.

Overbooking of Flights:

Airlines may overbook flights, and passengers are advised to check with the airline for policies.

Unaccompanied Minor:

Airlines set policies for unaccompanied minors; check directly with the airline for requirements.

Visa and Entry Requirements:

Customers are responsible for verifying travel documents; Traveloagency is not liable for entry denial.

General Restrictions:

• Confirm flights directly with the airline; upgrades and replacements are often not permitted.
• Many discounted tickets may not ensue frequent flyer option.
• Customers should reconfirm flights 24-72 hours before departure.

Hazardous Materials:

• Federal law prohibits carrying hazardous materials; check with the airline for regulations.
• Some countries may require disinsection before flights.

Fare Changes and Post Payment Price Guarantee:

Customers are notified of any price changes before payment processing; they have the right to decline. Post Payment Price Guarantee ensures the total quoted price is honored after payment processing.

Payment Acceptance Policy and Ticket Delivery:

• Credit and debit cards from the US, Canada, and other accepted countries are valid.
• High-risk transactions are assessed and processed only if deemed safe by the verification team.
• Tickets are mostly electronic; paper tickets are shipped securely with applicable charges.
• Traveloagency is not responsible for delivery company faults; redelivery attempts are not guaranteed